We're friendly people and would love to hear from you.  We endeavour to answer queries in 24 hours, but due to high volume of queries, it may take up to 48 hours for us to get back to you.

ITS Cycling EU GmbH
Trading as Cairn Cycles
Am Lagerplatz 2
01099
Dresden
Germany

Registered Company Number - HRB 45041

Technical Support Portal

For technical and warranty support you can now log this directly to our team via our Portal. We offer the same response times as all our other options but it allows us to get much more infomation upfront to better deal with your request and questions more efficently and effectively. Click Here to go direct to the form. 

Live Chat

Chat to us using the chat icon at the bottom left of this page and we'll reply immediately during working hours.

Email

explore@cairncycles.com

Phone Callback Service

We have phone appointments between 09:00 and 17:00 (UK Time). We are also available on live chat from 9:00 until 21:00 (UK Time).

Schedule a call

If you have an urgent query and cannot find a suitable appointment, please chat to us (by clicking on the chat icon on the bottom right of this page) and we will respond immediately.

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