Above all, we want to make you happy. As such, we will always aim to go above and beyond the policies outlined below.
60-Day Ride Guarantee
We are so confident that you'll be happy with your Cairn Cycles, that we offer a full 60 days to ride it. If at any point during these 60 days you wish to return it for a full refund (or a product swap) please email firstname.lastname@example.org, or call us on the phone number at the foot of our website. Unfortunately, we cannot offer a refund on any item that has suffered severe or crash damage within this period. However, we do offer a crash replacement discount scheme, so please contact us via email or phone and we will help.
Cairn Cycles warranty is only valid if it is purchased through Cairn Cycles or an authorised dealer. The warranty is void if your Cairn bicycle was not purchased direct or with an un-authorised dealer, if you are not the original owner, or it has been subject to non-normal use. Non-normal use conditions mean the bike has been subjected to tricks, stunts, skate parks, pump tracks, ramps, bike parks, north shore style, trials riding, commercial or hire activities. All riding should be done within the intended use of the bicycle, see intended uses page for more details. Warranty does not apply to normal wear and tear, abuse, neglect, improper assembly or maintenance as well as crash damage or non-original parts.
All bikes will have a 1-year complete bicycle warranty, as long as the bicycle was purchase from Cairn Cycles direct or an authorised dealer. This will cover any defective materials or workmanship for one year from the date of purchase. This will be subject to condition and use within the intended us guidelines.
All Cairn Cycles frames will be covered for a period of 5 years from the date of purchase by the original owner. Subject to normal and intended use, regular maintenance and inspection by Cairn Cycles.
All Cairn Cycles forks (for suspension fork warranty please see the manufactures website or manual) will be covered for a period of 5 years from the date of purchase to the original owner. Subject to normal and intended use, regular maintenance and inspection by Cairn Cycles.
All Hunt Bike Wheels are provided with a 3-year warranty against material or workmanship defects. The warranty period runs from the purchase date. For more information visit help.huntbikewheels.com/support/home
The individual components of your bicycle will have a warranty period as well, which is specific to the manufacture or the component. These will be either outlined in the provided manuals at point of purchase or the details can be found on the manufacturers
Making a claim or query about warranty
All claims and queries can be made using the contact details found on cairncycles.com
To help process your claim or query as quickly as possible please provide a proof of purchase, frame number and images to support your claim and any other information you can provide is always helpful.
The last thing you want is a flat battery and lost keys and no key number. So, we hold the details of all Cairn Cycles key numbers. Providing your bike has the original lock barrel, we can help you get new keys cut if you ever lose your key or key number.
Crash or out of warranty replacement
As riders we understand that it can be heartbreaking when your pride and joy suffers a bad crash or fatigues once the bike is out of warranty. We obviously want you to stay with Cairn so please contact us, and we will do everything we can to help whether that be a discount off a replacement one or guidance as to what you do next. Proof of damage or return of the damaged item may be required to qualify. Cairn Cycles is unable to cover any return transit costs that may occur.